Perhaps the commonest favourable opinions about Samanage is its reliable consumer assist. “We can easily Call them via chat, email, phone… the options give us lots of flexibility,” mentioned 1 of many happy clients.
We rely upon our strong local group that is certainly made up of passionate, multitalented, Qualified persons pushed by excellence and the need to find Inventive options to problems.
Tagging causes it to be much easier to define the product’s status and assign it to end users and monitor its performance. Equally, the support desk has sturdy program repository. You can easily retrieve software details, and, additional critically, detect security bugs or unauthorized set up.
within the 1990s, but I've also written for other organization know-how publications, which include Laptop Shopper
Yet another widespread dilemma solved by The seller is significant company cost. Gordon pressured The point that Samanage support team is always readily available to aid its customers.
Samanage is actually a highly regarded ITIL-Completely ready IT assistance desk and asset administration Answer that could be deployed via cloud. It claims to streamline your IT help workflows and give you complete visibility of IT belongings from order to depreciation. On this in-depth Samanage evaluation, we’ll evaluate every one of the important components of the app and we’ll go over the elements that basically are entitled to focus.
Although this will not be a massive issue for every organization, It is just a damaging worth mentioning, if You are looking for personalized branding.
A superb service desk need to enable you not merely to view into your IT Procedure, but glean insights from info. This is often, the truth is, one of Samanage’s sturdy points, Gordon mentioned.
A fast fix for This really is to offload the mundane minor jobs from IT guidance and make a self-service portal. Most helpdesk options provide this attribute, Samanage provided. Although not all are ITIL-Accredited, so that they absence entire provider catalog abilities that Samanage capabilities.
“We've got a good amount of laptops being used by income on spot so getting a steady cloud asset tracker aids”. Yet another program director also mentioned that Samanage aids him to organize and routine updates SAMANAGA and servicing even even though he focuses on procedure progress.
Inside of a make any difference of months, we had been ready to streamline our assistance requests and shipping and delivery flows by providing All people–the large manager to aid brokers to rank and file across departments–higher visibility of their requests. Furthermore, an agent can immediately increase a ticket by simply clicking the “+” button over the interface.
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There’s nothing distinctive about the Awareness Base–look for, tags, edit, documentation are all typical attributes–apart from to express that it’s backed by a reliable ITIL-compliant backend.